For your safety, Ain Shop does not allow the replacement or return of both cosmetic and skin care products, even if they are in their original condition, with the exception of products that arrive to you damaged. As for devices, they can be returned if they have not been used or opened and are in the same original condition in which they were received by us.
Is there a return fee?
If the product is damaged or defective, there are no fees and Ain Shop bears the full fees. However, if the product is in its original condition, i.e. not damaged, the customer must bear the fees, the value of which is 30 riyals, and it will be deducted from the value of the returned product.
Q: How can I exchange or return a product?
The customer service team will be happy to assist you by contacting them through the WhatsApp number 0555934661. Q: How long does it take to replace or return the product? Within 4 days of purchase.
Q: How long does the product exchange or return process take?
takes 10 working days. Q: How do I get a refund for my return? The amount will be refunded by transferring to your bank account, after the damaged product reaches us and first confirms its condition.
Q: What are the steps taken in case of wanting to replace the product?
When you want to choose an alternative product, please transfer the difference amount between the product to be replaced and the replacement product.