Shipping Policy

How long does it take for an order to ship? Depends on location, order should be shipped within 2-7 business days after order confirmation, click here for places covered by our shipping service. Can I choose the delivery time? We do not provide the service to choose the delivery time at the present time, but the representative of the shipping company will contact you to agree on the appropriate delivery date. What if my order does not arrive at the agreed time? We deal with the best express shipping companies that deliver orders on time and in the required manner. A representative of the shipping company will contact you to confirm the delivery time. If your order does not arrive on the specified time and date, contact us via email care@aeenshop.com Are there fees for re-delivery? In the event that you are not available at the specified delivery time, we will try to deliver at the next agreed time. If the delivery fails for the second time, you will have to pay the re-delivery fee. What do I do if I miss receiving my order? If you miss receiving your order, a courier representative will contact you by email or text message to arrange a new delivery date. What if I am not satisfied with my order? If you are not satisfied with your choice, you can exchange your order for free within 14 days from the date of purchase. Terms and conditions apply. Can I choose to have my order delivered on weekends? Delivered on weekdays and Saturdays, Fridays and public holidays are excluded from the delivery days.

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